Refund and cancellation policy

Cancellation

You can cancel an order in the app until the shop accepts it. After that, contact support. If the shop cannot accept your order, it is cancelled automatically and any payment is refunded.

Missing, damaged or wrong items

Report it in the app within 24 hours of delivery with a photo. After checking, we refund the item value.

How refunds are paid

Online payments are refunded to the original payment method (usually 5–7 working days, depending on your bank) or, if you choose, to your EasyHatz wallet at once.

Contact

monjitsms@gmail.com · 9954508600